TESmart accepts International Bank/ PayPal/ Credit Card/ Apple pay.

If you want to cancel the order, please contact us directly. 
We will check the order status for you：If the order has not been shipped yet, we will cancel the order for you. If the order has been shipped, it cann’t be canceled.

You can contact us by online chat or email us directly. We will notify you when new stock is available.

TESmart has warehouses in UK, Germany, United States and so on. We will arrange delivery from the nearest warehouse to you, with DHL, DPD, or Amazon MCF.

Customers from countries outside Europe and the United States can contact us by service@tesmart.com, our sales team will be glad to help you.

Your order will be processed and sent out within 24 hours after payment completed. We will send you a confirmation email with your tracking number the day after shipment. Standard delivery time varies from 5-7 working days. Please refer the details to: https://www.tesmart.com/pages/shipping-policy.

Within 30 days of the product purchase date you may return products purchased at TESmart online store for a full refund of your purchase price. Products must be returned in their original condition and packaging with all included parts. Please refer the details to: https://www.tesmart.com/pages/refund-policy.

Please feel free to contact us within 30 days of the product purchase by online chat or email so that we can provide you with the relevant documents and shipping instructions. Returned products must be undamaged and retained in their original packaging.

Once we receive your item, a refund will be initiated in 10 workdays.

During the warranty period, TESmart will provide a repair service without charge.

You can enjoy 1 year warranty for all model type main unit, commencing on the date of purchase. Extended 2-year warranty is available to customers who sign up for the TESmart membership program.

When there is a problem, please feel free to contact us by online chat or email us by service@tesmart.com directly.

For product services out of the warranty period, TESmart will charge relative repair costs and the Customer should pay for all freight charges.