When purchasing the HDK402-M24, this multi-device professional had one concern in mind: fan noise. He had previously watched a YouTube review of the HDK202-M24, where the fan was described as excessively loud, accompanied by sharp alert beeps—significantly affecting the overall user experience.
Hoping for a quieter setup without compromising thermal performance, he reached out to us with a clear request: keep the HDK402-M24 silent and stable during daily use.
After understanding his scenario, our engineering team carried out a custom fan profile optimization specifically for his unit. By fine-tuning the fan speed curve and response logic, we successfully reduced noise levels while maintaining reliable heat dissipation.
After receiving the adjusted device, the user shared his feedback:
“I didn’t expect them to develop a solution based on my personal request, and I’m thrilled with the result. The professionalism and attention to detail really impressed me.”
This optimization not only resolved his concern, but also became a valuable reference for our product development.
As a result, the improved fan control strategy has now been implemented across all subsequent 8K KVM products with active cooling, delivering a quieter and more comfortable experience for many more users.
