Client Case Studies

Co-Creation Starts with a “Seemingly Unnecessary” Question This collaboration began with what appeared to be a trivial question. After purchasing a 4-Port 8K 60Hz HDMI 2.1 KVM, Leslie’s first message...

A user reported that while using the HDC202-X24, the device could not switch inputs via the wired control switch. Based on the product documentation, the user had expected to control...

A user reported that while using the HDC202-X24, the device’s fan was relatively loud during operation. This was particularly noticeable under high load or in higher ambient temperatures, where the...

While searching for alternatives, Tom noticed TESmart’s HKS402-E23-USBK. He had clear functional requirements: 20 workstations, each with 3 PCs + 2 monitors, planning to add a fourth PC in the...

While searching for alternatives, Tom noticed TESmart’s HKS402-E23-USBK. He had clear functional requirements: 20 workstations, each with 3 PCs + 2 monitors, planning to add a fourth PC in the...

A U.S.-based individual user encountered a high-complexity compatibility issue while using the HKS401-M24: Video output worked normally at 4K@60Hz macOS failed to recognize the keyboard and mouse The firmware upgrade...

A long-term KVM user encountered an issue after replacing an older device and upgrading one of the connected hosts to the latest macOS: Video output worked normally at 4K 60Hz...

Kristi encountered an issue while using the HKS201-P23 KVM that seemed routine at first but had a high cost to handle: Her keyboard and mouse wouldn’t light up or be...

Richard is a long-time TESmart user. Over the years, he has used multiple TESmart KVM products, including: HKS0401B2U (4×1 HDMI KVM) HKS403-P23 (Triple-monitor HDMI KVM) Where the Issue Started Recently,...