Emma, a freelance designer from the U.S., works across multiple devices every day: a PC for graphic design and a laptop for video editing.
While using the DKS202-M24 KVM, she encountered a small but crucial problem—her keyboard didn’t have a right Alt key, which the default hotkey for switching the keyboard and mouse focus relied on. Each time she wanted to switch, her workflow was interrupted, reducing her efficiency.
After Emma shared her feedback, the team quickly analyzed her scenario and changed the hotkey to the left Alt key. They went a step further, enabling full hotkey customization so that users with different keyboards could switch seamlessly.
After updating the firmware, Emma tried it for the first time and found it incredibly smooth: the left Alt key now switched the keyboard and mouse focus effortlessly, and she could customize the hotkey to fit her own keyboard habits. Excited, she shared:
"The updated hotkey using the left Alt works perfectly for me now. I’m especially impressed that your team went a step further and made the hotkey customizable—that’s a fantastic improvement and makes the KVM much more flexible for different setups."
This adjustment not only solved her problem but also made her multi-device workflow more natural. Every switch now flows seamlessly, letting her tools truly support her creative process without being limited by her keyboard.
