James, an engineer based in the UK, works daily with both a laptop and a triple-monitor desktop setup. When using the HDC402-P23 KVM, he ran into an unexpected frustration:
The button that once switched the USB keyboard and mouse focus had been reassigned to adjust monitor order.
As a result, every switch requires extra steps. The keyboard and mouse focus no longer followed his intent intuitively, breaking his workflow and reducing efficiency.
James reached out to the team with a clear request: He wanted the button to directly switch the USB keyboard and mouse focus, rather than changing the display sequence.
After reviewing his use case, the team optimized the firmware and reconfigured the button’s behavior. With the update, a single press now synchronizes the keyboard, mouse, and device state — restoring the simplicity James was looking for.
After upgrading, the difference was immediate. One button press, everything moves together. The switching process became natural, fast, and interruption-free. James shared his feedback enthusiastically:
“With the updated configuration, the button now switches the keyboard and mouse focus exactly the way my workflow requires, and everything moves together seamlessly. This is so much more intuitive than before, and it completely resolves the issue I was facing.”
This improvement didn’t just solve a functional problem — it allowed the device to truly adapt to James’s working rhythm.
Switching is no longer a distraction, but a smooth, intuitive action that makes everyday work feel effortless.
