Introduction
At TESmart, we believe upgrading your setup should be practical, cost-effective, and flexible. Our Trade-In Program helps users apply the value of eligible old devices toward a new purchase, with savings of up to 50% off.
This program is designed to support customers who are planning an upgrade, not standalone product recycling. If you are moving to a better setup, replacing an older device, or improving a multi-device workspace, trade-in can make that transition easier.
How Our Trade-In Process Works
We keep the process simple in five steps:
1. Activate Your TESmart ID
First, activate your TESmart ID so we can manage your submission and process your trade-in request.
2. Submit Product Images
Send us clear images of your old device for review. Photos of the product, accessories, and packaging help us evaluate it more accurately.
3. Confirm the Trade-In Value
After review, we will provide the trade-in value. This lets you know the estimated value before you send the product back.
4. Return the Old Product
Once you confirm the value, you can return the old device to us for final verification.
5. Receive Store Credit or Refund
After verification, you can receive the value as store credit or a refund, depending on your situation.
How We Evaluate Eligible Devices
We review four main factors when determining trade-in value:
the age of the device
its cosmetic condition
whether standard accessories are included
the condition of the packaging
In general, a newer device in better condition with complete accessories will receive a stronger evaluation.
Store Credit or Refund
Store credit is usually the better option if you plan to place another TESmart order. It stays in your TESmart account and can also be used with other payment methods and website coupons.
Refund is recommended if you have already placed a new order within the past 30 days. In that case, the amount can be returned to your original payment method or added as store credit.
Where Free Shipping Is Available
We currently offer free shipping for qualified trade-in returns in:
the United States
EU countries
Japan
Canada
the United Kingdom
South Korea
For other regions, the service is still available, but customers need to cover international shipping costs.
Why This Program Matters
Our trade-in program is designed for users who are upgrading their workspace, replacing older KVM equipment, or improving a multi-device setup. It helps reduce upgrade costs and gives existing hardware a more useful role in the transition to a new solution.
At TESmart, we want upgrades to be easier and more flexible. Instead of leaving older equipment unused, customers can apply its value toward a setup that better fits their current needs.
FAQ
Does TESmart support standalone product recycling?
No. This program is intended for trade-in toward a new TESmart purchase, rather than standalone product recycling.
How does the TESmart trade-in program work?
You activate your TESmart ID, submit product images, confirm the trade-in value, return the old device, and then receive store credit or a refund.
How is trade-in value evaluated?
We look at the device age, cosmetic condition, included accessories, and packaging condition.
When should I choose store credit?
Store credit is best if you plan to buy another TESmart product.
When should I choose a refund?
A refund is generally better if you already placed a new order within the past 30 days.
Which countries qualify for free shipping?
The United States, EU countries, Japan, Canada, the United Kingdom, and South Korea.
