HKE10SS-E25-USBK
100M 4K30 HDMI Extender with PoE & Bi-IR Over CAT5e/6 Cable
- Regular price
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$468.00 - Regular price
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$468.00 - Sale price
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$468.00
Shipping calculated at checkout.
Your order will begin shipping on December 8th. We sincerely appreciate your patience and look forward to delivering your items to your doorstep.
Overview & Key Features
- Model: HKE10SS-E25
- 4K@30Hz Extension · USB 2.0 480 Mbps · PoE Single-Ended Power
- Built-in Bidirectional IR · Bidirectional Audio · RS232 Serial Port Extension
- Compatible with Commercial Displays & Projectors
- Supports EDID Management · Remote PC Power Control
- Tested for stable performance in conference rooms, digital signage, and control systems — ensuring reliable integration.
- Single CAT6 Cable Solution · Industrial-Grade Design — TESmart Commercial AV Solution
What's in the box
Packing List
- 1 * Transmitte
- 1 * Receiver
- 1 * IR Transmitter Cable
- 1 * IR Receiver Cable
- 1 * F-PANEL POWER SW Splitter
- 2 * DC 12V Power Adapter
- 1 * User Manual
- 4 * Rack-ears
Downloads & Manual
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Shipping Policy Overview
TESmart Shipping Policy Overview
1. Order Processing
◦ Shipped in 48 hours (excludes weekends/holidays)
◦ US warehouse primary source; Nearest warehouse backup if out-of-stock
2. Shipping & Delivery
◦ Total time = Processing + Destination-based shipping
◦ Costs/delivery times vary (see website details)
| Country or Region | Estimated delivery time | Freight | postman |
| United States (excluding Alaska and Hawaii) | 3-5 working days | Free Shipping | UPS/USPS/FedEx/uniuni |
| U.K. | 3 working days | UPS/DPD | |
| Canada | 3-5 working days | Purolator/UPS | |
| China (Macao SAR, Hong Kong SAR, Taiwan) | 1-3working days | Starting at $30 | SF Express |
| Australia, New Zealand, Saudi Arabia, United Arab Emirates, Israel, Alaska, Hawaii | 5-12 working days | Starting at $60 | DHL/FedEx/UPS |
| Singapore, Malaysia, Philippines, Thailand | 5-12 working days | Starting at $30 | DHL/FedEx/UPS |
3.Tracking
◦ Tracking # emailed post-shipment (activates in 24h)
◦ Allow 48-72h for updating logistics information
4. Delays
◦ Email service@tesmart.com for carrier investigation
5. Cancellation
◦ Only possible before shipment
◦ If need be, please kindly contact our support service for return and refund within 30 days of delivery.
6. Taxes/Duties
◦ Import fees are the customer's responsibility. Please contact your local tax office.
7. Contact Us
📧 : service@tesmart.com
Click here to view the full Shipping Policy
Return & Refund Policy Summary
TESmart Return & Refund Policy Summary (U.S. Site)
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Orders cannot be canceled or modified once placed due to automated processing.
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If a return is needed, contact service@tesmart.com within 30 days of delivery. Items must be in original condition with all packaging and accessories.
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Return shipping for non-quality issues is the customer’s responsibility.
Returns not accepted for:
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Products from third-party retailers
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Items damaged by misuse
To request a return, email with:
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Order number, proof of purchase
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Photos/videos (if defective), full shipping address, and phone number
Refunds are issued within 5 business days after the returned item passes inspection.
Return eligibility:
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Within 30 days: Refunds/returns accepted for both quality and non-quality issues
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30 days–1 year: No returns/refunds; repair or replacement may be offered
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1–3 years: No returns/refunds; replacement or Upgrade /trade-in up to 50% discount after 3 months (members only)
Contact Us by Email: service@tesmart.com
Full policy: https://www.tesmart.com/pages/refund-policy
Membership details: TESmart Membership Policy
TESmart ID – Trade in. Upgrade. Save. Or recycle it for free.
With TESmart Trade In, you can get great value for your current device and apply it toward a new one — all through our official website.
If your device isn’t eligible for credit, we’ll recycle it — and any accessories you no longer use — safely and for free.
It’s a great deal for you and a great way to protect the planet’s valuable resources.
💡 One TESmart ID. All your benefits.
✓ 3-year extended warranty
✓ Up to 50% trade-in credit (30% instantly, 20% after inspection)
✓ Free eco recycling
✓ Exclusive testing and gift campaigns
Your Exclusive Gift Awaits
🎁 Shop directly on TESmart.com and receive a premium gift with your order — no codes, no tricks, just added value.
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Hand-picked gifts designed to enhance your KVM experience
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Exclusive to official store customers
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Choose the one that best fits your setup
- Select your KVM.
- Pick 1 free accessory in the section below (you can change it if you like).
- Add to cart and check out together.
Return and Refund Policy
The return and refund policy process overview is shown below. For the full policy, please refer to the Full Policy page below.
1.Order Cancellation & Modification
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To ensure timely delivery for every customer, TESmart’s order and shipping system is fully automated. Most orders are processed and dispatched within a few hours, and always within 24 hours depending on warehouse workload. Customers may cancel an order at any time before it ships, including within our 30-day cancellation window. Once an order has shipped, it can no longer be canceled or modified.
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Please kindly contact us within 30 days of delivery at service@tesmart.com, If you wish to return a product after receiving it, ensure the product and packaging are undamaged and in original condition.
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⚠️ Return shipping costs for non-quality issues are the responsibility of the customer. For more details, please kindly see below.
2.Return Process
2.1 Return Conditions:
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Products must be returned in original packaging, including all accessories, manuals, and documentation.
2.2 Items Not Eligible for Return:
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Products purchased from third-party retailers.
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Products damaged due to misuse or improper handling by the customer.
2.3 Return Request:
Please contact TESmart customer service to request a return. Email: service@tesmart.com
When requesting a return by email, please provide the following:
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Order number
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Proof of purchase
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Photos or videos of the defective product (to speed up processing)
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Full shipping address
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Contact phone number
2.4 Processing Time:
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Our support team will respond to your return request within 48 hours and provide the return warehouse address in your country/region.
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For certain countries/regions (e.g., the U.S., Germany, and the EU), we may provide a prepaid return label after confirming your address to expedite the return/refund process.
2.5 Return Address:
- Please contact our customer service at service@tesmart.com before returning the product. Once confirmed, you may send the item to the designated TESmart return warehouse.
- Unit 108, 8333 Rochester Ave
STX-X166
Rancho Cucamonga, CA 91730
United States
2.6 Warehouse Inspection:
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Upon receipt, TESmart will inspect the returned item(s).
3. Refund Process
3.1 Refund Trigger:
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Once the returned product is received and inspected by our warehouse, the refund process will begin.
3.2 Refund Timeframe:
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Refunds will be processed within 5 business days after the return is received.
3.3 After-Sales Categories:
3.3.1 Within 30 days of delivery:
Products purchased from TESmart.com are eligible for return or exchange within 30 days if:
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The product is in its original packaging with all accessories.
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Return photos are provided before shipping.
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Non-quality issues: Return and refund supported within 30 days. Return shipping is the customer’s responsibility.
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Quality issues: Return and refund supported within 30 days. Return shipping is covered by TESmart.
3.3.2 From 30 days to 1 year after delivery (warranty period):
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Return/refund not supported. Please email service@tesmart.com to contact our after-sales support team.
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After evaluation by our technical team, we may offer product repair or replacement with the same model.
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To ensure timely service, we prioritize replacements.
⚠️ Note: “Replacement” refers to the same model only available to TESmart members.
3.3.3 From 1 to 3 years after purchase (for VIP Members) :
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Return/refund not supported.
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You may contact our after-sales support team for replacement of the same model.
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If you wish to upgrade the product after 3 months from purchase, members may Upgrade & Trade-in up to 50% discount off the original order’s paid amount toward your new purchase.
For detailed terms and conditions, please visit: https://www.tesmart.com/pages/tesmart-id-trade-in
4. After-Sales Support & Issue Resolution
4.1 Contact Information:
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For any questions or support requests, please contact TESmart Customer Service: 📧 service@tesmart.com
4.2 Delayed Refunds (if you haven’t received a refund after 5 business days):
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Check your bank account (ensure it is the one used for the purchase).
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Contact your card issuer (credit/debit card providers may experience processing delays).
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Contact your bank to confirm the transaction status.
TESmart is committed to respecting and protecting the legal rights of consumers. For any matters not covered in this policy, or case of updates or changes, please refer to official announcements on the TESmart website.
Two-Way IR & Audio Communication
Remote Power & RS232 Control
The HKE10SS-E25 establishes a complete bidirectional communication channel, allowing you to seamlessly exchange infrared commands and audio streams between the user and the source locations.
- Bidirectional IR Pass-Through:
Transmit IR signals in both directions. Use a single remote at your desk to control a media player at the source, or use a remote in the viewing room to command the computer—all without direct line-of-sight. - Dual-Channel Audio Support:
Send high-fidelity audio from the computer to speakers at the display for a immersive experience. Simultaneously, route audio from a remote microphone or input back to the source for clear, two-way communication.
This integrated two-way system eliminates the physical barriers of distance, enabling intelligent and interactive control setups for conference rooms, home theaters, and digital signage.
The HKE10SS-E25 delivers complete out-of-band device management, granting you direct hardware control over connected equipment from a remote location.
- Remote Power Control:
Integrate directly with the motherboard's front-panel header. Power on, off, or reset the host computer remotely with a physical button press equivalent, independent of the operating system state — ideal for troubleshooting or managing headless systems. - Bidirectional RS232 Pass-Through:
Send and receive serial commands over the extended link. Remotely configure, monitor, and control legacy or professional serial devices (such as projectors or display walls) as if you were locally connected.
This dual-control capability ensures total command over your setup from a single point, streamlining operations in control rooms, digital signage, and secured environments.
PoE Power & USB Expansion
Fixed 1080P / 4K EDID Modes
The HKE10SS-E25 streamakes your workspace by converging power, video, and data into a single cable run, while expanding connectivity for essential peripherals.
- Single-Ended Power over Cat6:
The system operates with a single power adapter connected to either the transmitter or receiver unit. This "Single-Ended Power" design simplifies installation by eliminating the need for separate power outlets at both ends, reducing cable clutter. - Dual USB 2.0 Host Ports:
Connect and use two full-speed USB 2.0 devices simultaneously at the user station—such as a keyboard, mouse, printer, or security dongle. This provides reliable peripheral expansion without requiring a separate USB hub.
By integrating power and signal transmission over one Cat6 cable and offering direct USB expansion, the extender delivers a clean, professional, and highly functional remote workstation setup.
The HKE10SS-E25 features built-in EDID management with user-selectable modes, ensuring instant and stable display handshake by emulating a fixed, compatible resolution profile.
- Fixed 4K@30Hz Mode:
Manually activate to emulate a stable UHD EDID profile, forcing a maximum output of 3840×2160@30Hz. Ideal for ensuring basic compatibility with 4K displays and avoiding handshake issues. - Fixed 1080P@60Hz Mode:
Switch to this mode to emulate a standard Full HD EDID, capping output at 1920×1080@60Hz. Perfect for scenarios requiring high refresh rate or guaranteed compatibility with legacy displays and capture cards.
With these dedicated fixed EDID modes, users can proactively eliminate common black screen and resolution negotiation failures, delivering plug-and-play reliability in multi-display and professional AV environments.
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Free Shipping
US / CA / UK · 3–5 Business Days
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30-Day Free Returns
Hassle-Free Return & Purchase Guarantee
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Extended Warranty: 1+2 Years
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