Trade in. Upgrade. Save.
Or recycle it for free.
With TESmart Trade-in, you can get real value for your current KVM and apply it toward a new one — directly through our official website.If your device isn’t eligible for credit, we’ll recycle it — safely, responsibly, and for free.It’s a smarter way to upgrade your setup and protect the planet’s resources.
Upgrade in 3 Easy Steps
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① Activate Your Account
Log in with your TESmart ID to check your points and trade-in eligibility.
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② Redeem Your New Device Offer
Use your points for an instant 30% discount at checkout.
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③ Return Your Old Device & Get Credit Back
Send your old unit within 14 days — after inspection, the remaining 20% will be refunded.
FAQs
What is TESmart ID?
Your TESmart ID is your single account for all TESmart services. It’s automatically created when you order or subscribe with your email. Verify your email to activate full benefits — 3-year warranty, trade-in, testing, and exclusive events.
How do I trade in my old device?
Select “Trade-in” at checkout to get 30% off instantly. Return your old device within 14 days — after inspection, you’ll receive the remaining 20% as refund or credit.
Which products are eligible for trade-in?
KVM switches, extenders, and matrix products are eligible. Accessories like cables, remotes, and adapters are not.
How much is my old device worth?
Credit is based on your original paid price and device age: up to 50% within 3 years, 40% within 4 years, 30% within 5 years. Devices older than 5 years are eligible for free eco-recycling.
How do I return my old device?
Customers cover return shipping upfront. After TESmart inspects the device, verified shipping costs and the 20% balance are refunded.
I bought my TESmart product outside the official website — can I still earn points or trade in?A:
Yes. If you purchased from an authorized channel (such as TESmart’s official Amazon store or certified distributors) and can provide valid proof of purchase (order receipt, invoice, or serial number), you can contact customer service. After manual verification, equivalent points will be added to your TESmart ID account based on the actual paid amount for future trade-in or redemption use.
Can I trade in without a TESmart ID?
No. Trade-in is only available for verified TESmart ID holders.
Your TESmart ID is automatically created when you order or subscribe using your email (your email is your ID), but you must verify it to activate your account and unlock all benefits.
What if my old device isn’t eligible for credit?
Devices not eligible for credit can still be recycled free of charge.
How can I check my account and points?
Log in to your TESmart account to view your points and order history.
How can I delete my TESmart ID?
You may contact customer service anytime to cancel your TESmart ID. Unused benefits will expire and are non-refundable.
Ready to upgrade?
Activate your TESmart ID to unlock trade-in, extended warranty, and member rewards.
