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United States (excluding Alaska and Hawaii) | 3-5 working days | Free Shipping | UPS/USPS/ DHL/FedEx/DPD |
Canada, U.K. | |||
China (Macao SAR, Hong Kong SAR, Taiwan) | 3-5 working days | Starting at $30 | DHL/FedEx/UPS |
Australia, New Zealand, Saudi Arabia, United Arab Emirates, Israel,Alaska, Hawaii | 5-12 working days | Starting at $60 | DHL/FedEx/UPS/USPS |
Singapore, Malaysia, Philippines, Thailand | 5-12 working days | Starting at $30 | DHL/FedEx/UPS |
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Orders cannot be canceled or modified once placed due to automated processing.
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If a return is needed, contact service@tesmart.com within 30 days of delivery. Items must be in original condition with all packaging and accessories.
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Return shipping for non-quality issues is the customer’s responsibility.
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Products from third-party retailers
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Items damaged by misuse
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Order number, proof of purchase
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Photos/videos (if defective), full shipping address, and phone number
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Within 30 days: Refunds/returns accepted for both quality and non-quality issues
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30 days–1 year: No returns/refunds; repair or replacement may be offered
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1–3 years: No returns/refunds; replacement or Upgrade /trade-in at 30% discount after 4 months (members only)
The return and refund policy process overview is shown below. For the full policy, please refer to the Full Policy page below.
1.Order Cancellation & Modification
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To ensure timely delivery for every customer, TESmart’s order processing and shipping system is fully automated. Once shipped, the process is irreversible—orders cannot be canceled or modified, including address changes.
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Please kindly contact us within 30 days of delivery at service@tesmart.com, If you wish to return a product after receiving it, ensure the product and packaging are undamaged and in original condition.
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⚠️ Return shipping costs for non-quality issues are the responsibility of the customer. For more details, please kindly see below.
2.Return Process
2.1 Return Conditions:
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Products must be returned in original packaging, including all accessories, manuals, and documentation.
2.2 Items Not Eligible for Return:
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Products purchased from third-party retailers.
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Products damaged due to misuse or improper handling by the customer.
2.3 Return Request:
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Order number
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Proof of purchase
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Photos or videos of the defective product (to speed up processing)
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Full shipping address
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Contact phone number
2.4 Processing Time:
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Our support team will respond to your return request within 48 hours and provide the return warehouse address in your country/region.
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For certain countries/regions (e.g., the U.S., Germany, and the EU), we may provide a prepaid return label after confirming your address to expedite the return/refund process.
2.5 Return Address:
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Please send the product to the designated TESmart return warehouse.
2.6 Warehouse Inspection:
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Upon receipt, TESmart will inspect the returned item(s).
3. Refund Process
3.1 Refund Trigger:
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Once the returned product is received and inspected by our warehouse, the refund process will begin.
3.2 Refund Timeframe:
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Refunds will be processed within 5 business days after the return is received.
3.3 After-Sales Categories:
3.3.1 Within 30 days of delivery:
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The product is in its original packaging with all accessories.
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Return photos are provided before shipping.
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Non-quality issues: Return and refund supported within 30 days. Return shipping is the customer’s responsibility.
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Quality issues: Return and refund supported within 30 days. Return shipping is covered by TESmart.
3.3.2 From 30 days to 1 year after delivery (warranty period):
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Return/refund not supported. Please email service@tesmart.com to contact our after-sales support team.
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After evaluation by our technical team, we may offer product repair or replacement with the same model.
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To ensure timely service, we prioritize replacements.
3.3.3 From 1 to 3 years after purchase:
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Return/refund not supported.
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You may contact our after-sales support team for replacement of the same model.
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If you wish to upgrade to another product, after 4 months from purchase, members may Upgrade & Trade-in at a 30% discount off the original price.
4. After-Sales Support & Issue Resolution
4.1 Contact Information:
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For any questions or support requests, please contact TESmart Customer Service: 📧 service@tesmart.com
4.2 Delayed Refunds (if you haven’t received a refund after 5 business days):
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Check your bank account (ensure it is the one used for the purchase).
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Contact your card issuer (credit/debit card providers may experience processing delays).
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Contact your bank to confirm the transaction status.
Tech Specs
Product Attribut | |
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Model (SKU) |
HDC202-P23-USBK
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Compatible Setup |
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Max Resolution |
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Supported Resolutions |
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VRR (Variable Refresh Rate) |
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MST (Multi-Stream Transport) |
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Laptop Charging |
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Network Port |
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Independent Audio Focus Switching |
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Independent Audio Focus Locking |
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Thunderbolt 4 Ports |
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EDID Emulation |
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Switching Methods |
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Assignable Hotkeys |
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Legacy Emulation Mode |
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Input Ports |
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Output Ports |
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Docking Ports |
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Display Modes |
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Manual (PDF) |
Why HDC202 Prime (P) Stands Out
Dual Monitors KVM for Laptop and Desktop
HDMI and DP Inputs: Tailored for Your Desktop
MST Magic: No Additional Dock Needed!
Windows: 1 Cable, Dual-Expand. Mac: 2 Cables, Full Function
KVM Docking Station
Designed to match most graphics cards with an HDMI+DP port combination, it also features two USB-C ports to support both Windows laptops with MST and MacBooks without MST. This means you can enjoy the flexibility of working on two screens simultaneously, whether you're using a Mac or PC.
Designed to match the HDMI and DP output of most graphics cards, this switch simplifies your setup by directly connecting to your desktop's native ports. No more hassle with adapters—just plug in and enjoy a tidy, efficient workspace.
Expand your display capabilities with the HDC202-P KVM Switch. Our advanced MST feature allows a single USB-C connection to output video to two monitors, providing a dual-display setup without the need for a separate dock. Ideal for IT engineers, this streamlined solution enhances your workstation's efficiency and productivity.
For Windows users, a single USB-C cable unlocks dual-monitor productivity with MST (Multi-Stream Transport). MacOS users, often limited by the lack of MST support, can now enjoy a full dual-display setup with two USB-C ports – a solution unmatched in the market. Say goodbye to the frustration of mirrored displays and embrace the HDC202-P's tailored design for expanding your Mac's visual capabilities without the clutter.
This innovative switch not only eliminates the need for an extra dock but also serves as a powerful docking station. It's equipped with a built-in charging module to power your devices and a network switch to connect your laptop and desktop to the internet with a single cable. Enjoy the convenience of multiple USB ports for all your peripherals, and choose between shared or independent display modes. The HDC202-P is the ultimate docking solution, providing everything you need to create an efficient, organized, and high-functioning workstation.





Built-in Charging Module
Built-in Network Switch
2 Display Modes
EDID Emulator
One-Touch Switching, Simplified for You
Effortlessly power your devices directly through our HDC202-P. This KVM switch comes with a dedicated charging module, ensuring your laptops and USB devices stay charged during use, streamlining your power setup and keeping your workspace neat.
Connect your laptop and desktop to the internet with ease using our KVM switch's built-in 1000 Mbps network switch. A single network cable is all you need for a tidy and connected workstation, perfect for seamless file sharing and collaboration.
Tailor your viewing experience with our KVM switch's two display modes. Opt for mirrored displays for shared viewing or extend your desktop across two monitors for an expansive workspace, all with the push of a button.
Maintain perfect display settings with our KVM switch's EDID emulator. It ensures your monitors always receive the correct signal for a stable and reliable visual experience, even when switching between different computers.
Switch inputs effortlessly with our KVM switch's one-touch functionality. Effortlessly switch inputs using hotkeys, the front panel button, or the remote control. Seamless K&M operation after switching. Move between computers with a single button press, streamlining your workflow and reducing the hassle of manual input adjustments.





See How Others Use It
FAQs
What to do if Macbook only outputs duplicate screens?
- The PC 1 input A port on the KVM supports the MST mode.
Up to now, devices running Apple's Mac OS, Ubuntu and otheer operating systems do not support MST mode. If your PC is not Windows OS andhas 2 USB-C ports supporting video output, connecting them to the input port group wilI also enable dual monitor
displays. - It should be noted that through the product page of Apple's official website, you will get
that at present, the Macbook series with M1, M2 and M3 clhipset do not support more
than 1 external screen display. [Especially for M3 series,when entering the closed state
(built-in screen is off) it supports 2 external screen displaay.]
What to do if the monitors does not output odual 4K resolutionsimultaneously?
- Make sure to use all the input cables provided in the package to connect your computers to the KVM input ports.
- Ensure that the USB-C ports in connection on your computers support DP alt mode and DP MST mode.
- The latest Mac computer with an ARM processor can only support DP SST mode, so it can only achieve duplicate display on two screens.
- If your monitors are all 4K monitors, but there is no 4K resolution option in the display settings (only 2K, 1080P or lower options are on the list) after successfully connecting to the KVM, there may be EDID reading compatibility problems between the KVM and the monitors. If you encounter such a situation, please contact us through the contact information below.
What to do if the hotkey is not working?
- Make sure the keyboard has been connected to the dedicated keyboard port on the rear panel (with keyboard and mouse marks).
- Different with our other types of KVM switch, the default hotkey for the HDK404-P23 as a new version is right CTRL (scroll lock in some other models). Please use right CTRL to see if the hotkey function can be triggered.
- It supports the keyboard and mouse pass-through mode, and have good compatibility with the mainstream keyboards on the market, but with the iterative upgrading of the keyboards and mice, it is inevitable that there are some models of keyboard and mouse which have potential compatibility issues with our KVM, resulting in the hotkey function can not be triggered normally; If you encounter such a situation, please contact us through the contact information below.
What to do if video output can work normally, but USB part is malfunctioning?
- Connect the USB devices to the PC directly bypassing the KVM switch, to check if all USB devices can work normally.
- Make sure that the other types of USB devices are connected to the additional USB 3.0 ports instead of the dedicated K&M ports on the rear panel.
- Pay attention to the total bandwidth occupied by all the external USB devices. The total bandwidth of the USB 3.0 channel on the HDC202-P23 model is 5Gbps, if the total bandwidth occupied by the external USB devices in connection exceeds this upper limit, it will cause the USB devices to be unable to work properly.
- The USB 3.0 port on the front panel supports 7.5W power output, if a USB device that requires more power (e.g. USB mixing consoles) needs to be connected to the KVM, it is recommended that you connect it to the USB 3.0 port on the front panel to ensure it works properly.
What to do if there is no audio output from the 3.5mm audio port?
- For HDC202-P23, the audio signals from 3.5mm audio interface are transmitted through the USB channel. Please confirm if the selected the playback device for audio has been set to "USB Audio" channel.
Does this model support 100M Network card or 1000M Network card?
- Currently this model features 1000M NIC, which allows 2 PCs connected to KVM to access to the network with only a single network cable.
- If you encountered the problem of the USB network interferes with your wired network or wireless WIFI network, you can disable the USB network of the KVM by accessing the network adapter in the computer settings; if you don't have the relevant authority of the working PC, you may need to contact the network administrator to do the operation.
What to do if laptop indicates that the charging power is too low?
- Currently the PC 1 Input A port on the HDC202-P23 supports charging at around 60W; the main reason for limiting the charging power to this standard is due to a combination of factors such as heating concerns that may affect its lifespan.
- Generally, 60W power supply can meet the power requirements during regular office work, if your input device is a high-end gaming notebook (requiring 90W-120W power supply) or high-performance workstation (requiring 120w or higher power supply), it is recommended that you use the additional power adapter included in the notebook package for charging.
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Free Shipping
US / CA / UK · 3–5 Business Days
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30-Day Free Returns
Hassle-Free Return & Purchase Guarantee
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Extended Warranty: 1+2 Years
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