At TESmart, we believe that exceptional after-sales service is crucial for customer satisfaction. Our commitment extends beyond the purchase, ensuring that you have the support you need when it matters most. Our dedicated team understands the complexities of managing multiple devices and is committed to helping you navigate any challenges you may encounter.
After-Sales Support Services
- Common Business Issues
Not Satisfied with Your Product? We strive to provide efficient replacements and exchanges, aiming to offer the same product or a similar alternative if unavailable. If you’re not completely satisfied, you can return the item in its original condition within 30 days of receipt. Returns are only accepted for items purchased directly from TESmart's website. For more details, please check our return/refund policy.
- Connection Assistance
Understanding how to connect your devices is essential. We provide:
Video Tutorials These visual guides walk you through the setup process.
Adapter Solutions If a product is mistakenly ordered, many users find that using an adapter can help maintain functionality.
- Display Issues
Common display problems, such as flickering or black screens, can often be resolved by checking the resolution settings or ensuring compatibility with your monitors. Our support team can guide you through troubleshooting steps.
- Keyboard and Mouse Concerns
If you encounter issues with hotkeys or mouse functionality, our resources include troubleshooting guides to address: hotkey responsiveness, mouse and keyboard interaction, and audio adjustments through keyboard shortcuts.
- Audio Troubleshooting
For audio-related concerns, we provide guidance on resolving issues such as unexpected noise or audio output problems during multi-screen setups.
- Additional Technical Support
Our support also covers various technical challenges, including control software, compatibility issues, and firmware updates. We ensure that our customers have access to the most current information and solutions.
Case Studies: How We Help Our Customers
Customer Name Withheld
Product HKS402-P23 KVM Switch
Issue Keyboard and mouse not working when connected to the KVM switch, but functional when connected directly to the computers.
Timeline of Interactions
Our Commitment to Your Satisfaction
Your journey with us doesn’t end at the sale; it’s just the beginning. We recognize that a seamless experience is vital, which is why our knowledgeable team is always on standby to support you. Whether you have questions or need guidance, don’t hesitate to contact our customer service team. We're here to ensure your satisfaction every step of the way.
