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United States (excluding Alaska and Hawaii) | 3-5 working days | Free Shipping | UPS/USPS/ DHL/FedEx/DPD |
Canada, U.K. | |||
China (Macao SAR, Hong Kong SAR, Taiwan) | 3-5 working days | Starting at $30 | DHL/FedEx/UPS |
Australia, New Zealand, Saudi Arabia, United Arab Emirates, Israel,Alaska, Hawaii | 5-12 working days | Starting at $60 | DHL/FedEx/UPS/USPS |
Singapore, Malaysia, Philippines, Thailand | 5-12 working days | Starting at $30 | DHL/FedEx/UPS |
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Orders cannot be canceled or modified once placed due to automated processing.
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If a return is needed, contact service@tesmart.com within 30 days of delivery. Items must be in original condition with all packaging and accessories.
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Return shipping for non-quality issues is the customer’s responsibility.
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Products from third-party retailers
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Items damaged by misuse
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Order number, proof of purchase
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Photos/videos (if defective), full shipping address, and phone number
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Within 30 days: Refunds/returns accepted for both quality and non-quality issues
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30 days–1 year: No returns/refunds; repair or replacement may be offered
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1–3 years: No returns/refunds; replacement or Upgrade /trade-in at 30% discount after 4 months (members only)
The return and refund policy process overview is shown below. For the full policy, please refer to the Full Policy page below.
1.Order Cancellation & Modification
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To ensure timely delivery for every customer, TESmart’s order processing and shipping system is fully automated. Once shipped, the process is irreversible—orders cannot be canceled or modified, including address changes.
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Please kindly contact us within 30 days of delivery at service@tesmart.com, If you wish to return a product after receiving it, ensure the product and packaging are undamaged and in original condition.
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⚠️ Return shipping costs for non-quality issues are the responsibility of the customer. For more details, please kindly see below.
2.Return Process
2.1 Return Conditions:
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Products must be returned in original packaging, including all accessories, manuals, and documentation.
2.2 Items Not Eligible for Return:
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Products purchased from third-party retailers.
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Products damaged due to misuse or improper handling by the customer.
2.3 Return Request:
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Order number
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Proof of purchase
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Photos or videos of the defective product (to speed up processing)
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Full shipping address
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Contact phone number
2.4 Processing Time:
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Our support team will respond to your return request within 48 hours and provide the return warehouse address in your country/region.
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For certain countries/regions (e.g., the U.S., Germany, and the EU), we may provide a prepaid return label after confirming your address to expedite the return/refund process.
2.5 Return Address:
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Please send the product to the designated TESmart return warehouse.
2.6 Warehouse Inspection:
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Upon receipt, TESmart will inspect the returned item(s).
3. Refund Process
3.1 Refund Trigger:
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Once the returned product is received and inspected by our warehouse, the refund process will begin.
3.2 Refund Timeframe:
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Refunds will be processed within 5 business days after the return is received.
3.3 After-Sales Categories:
3.3.1 Within 30 days of delivery:
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The product is in its original packaging with all accessories.
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Return photos are provided before shipping.
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Non-quality issues: Return and refund supported within 30 days. Return shipping is the customer’s responsibility.
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Quality issues: Return and refund supported within 30 days. Return shipping is covered by TESmart.
3.3.2 From 30 days to 1 year after delivery (warranty period):
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Return/refund not supported. Please email service@tesmart.com to contact our after-sales support team.
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After evaluation by our technical team, we may offer product repair or replacement with the same model.
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To ensure timely service, we prioritize replacements.
3.3.3 From 1 to 3 years after purchase:
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Return/refund not supported.
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You may contact our after-sales support team for replacement of the same model.
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If you wish to upgrade to another product, after 4 months from purchase, members may Upgrade & Trade-in at a 30% discount off the original price.
4. After-Sales Support & Issue Resolution
4.1 Contact Information:
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For any questions or support requests, please contact TESmart Customer Service: 📧 service@tesmart.com
4.2 Delayed Refunds (if you haven’t received a refund after 5 business days):
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Check your bank account (ensure it is the one used for the purchase).
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Contact your card issuer (credit/debit card providers may experience processing delays).
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Contact your bank to confirm the transaction status.
Tech Specs
Product Attribut | |
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Model (SKU) |
CKS202-P23-USBK
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Compatible Setup |
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Max Resolution |
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Supported Resolutions |
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VRR (Variable Refresh Rate) |
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MST (Multi-Stream Transport) |
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Laptop Charging |
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Network Port |
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Independent Audio Focus Switching |
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Independent Audio Focus Locking |
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Thunderbolt 4 Ports |
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EDID Emulation |
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Switching Methods |
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Assignable Hotkeys |
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Legacy Emulation Mode |
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Input Ports |
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Output Ports |
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Docking Ports |
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Display Modes |
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Manual (PDF) |
Why CKS202 Prime (P) Stands Out
Dual Monitors KVM for Laptop and Desktop
MST Magic: No Additional Dock Needed!
Windows: 1 Cable, Dual-Expand. Mac: 2 Cables, Full Function
KVM Docking Station
Built-in Charging Module
- Unleash the power of dual monitors with our KVM switch, specifically designed for two laptops
- Amplify your productivity and multitasking capabilities with the flexibility of working on two screens simultaneously
- Our KVM switch is universally compatible, supporting a wide range of devices and operating systems for both Mac and PC users
- Experience the magic of MST (Multi-Stream Transport) with our KVM switch, eliminating the need for an additional dock
- Connect multiple monitors to your laptop effortlessly, without the hassle of extra hardware
- Streamline your setup process and enjoy a cleaner workspace with our innovative MST magic feature
Windows or Mac, we simplify your setup. One cable for Windows, two for Mac. Ensure your USB-C ports are MST-ready for a seamless, clutter-free workspace.
- Our KVM docking station is a comprehensive connectivity solution for all your devices
- Connect multiple devices, including keyboards, mice, and monitors, through a single, efficient KVM switch
- Simplify your workspace, reduce cable clutter, and boost your productivity with our versatile KVM docking station
- Power up laptops, phones, tablets, and more with our integrated charging module
- Say goodbye to multiple chargers and reduce cable clutter for a more organized workspace
- Experience a convenient and efficient charging solution for all your devices





Built-in Network Switch
2 Display Modes
EDID Emulator
One-Touch Switching, Simplified for You
- Set up a network between two laptops effortlessly for seamless file sharing and collaboration with our built-in network switch
- Save time and reduce cable clutter with a single cable connection
- Enhance your networking experience with this simple, yet effective solution
- Choose between shared or independent PC views to suit your unique needs
- Collaborate effectively with shared mode, displaying the same content on both screens
- Boost productivity with independent mode, allowing each screen to display different content
- With EDID emulators in each input port, your PCs always have the correct display information
- Prevent resolution changes and icon rearrangement, ensuring a consistent and optimal viewing experience
- No matter how often you switch between input ports, your display settings remain intact
- Say goodbye to troubleshooting display issues - with our EDID Emulation, your setup works flawlessly every time
- Experience the convenience of one-touch switching, allowing you to effortlessly switch between different inputs.
- No more fumbling with complex settings or multiple buttons - just one touch does the job.
- Ideal for multitasking and enhancing productivity, making your workflow smoother and more efficient.
- Enjoy a seamless and intuitive user experience designed with your convenience in mind.




FAQs
What to do if Macbook only outputs duplicate screens?
- The port marked ‘A’ supports the MST mode.
Up to now, devices running Apple’s Mac OS, Ubuntu and other operating systems do not support MST mode. If your PC is not Windows OS and has 2 USB-C ports supporting video output, connecting them to the input port group will also enable dual monitor displays. - It should be noted that through the product page of Apple's official website, you will get that at present, the Macbook series with M1, M2 and M3 chipset do not support more than 1 external screen display. [Especially for M3 series, when entering the closed state (built-in screen is off) it supports 2 external screen display.]
What to do if video output can work normally, but USB part is not malfunctioning?
- Connect the USB devices to the PC directly bypassing the KVM switch, to check if all USB devices can work normally.
- Make sure that the other types of USB devices are connected to the additional USB 3.0 ports instead of the dedicated K&M ports on the rear panel.
- Pay attention to the total bandwidth occupied by all the external USB devices. The total bandwidth of the USB 3.0 channel on the CKS202-P23 model is 5Gbps, if the total bandwidth occupied by the external USB devices in connection exceeds this upper limit, it will cause the USB devices to be unable to work properly.
- The USB 3.0 port on the front panel supports 7.5W power output, if a USB device that requires more power (e.g. USB mixing consoles) needs to be connected to the KVM, it is recommended that you connect it to the USB 3.0 port on the front panel to ensure it works properly.
What to do if laptop indicates that the charging power is too low?
- Currently the Input A port on the CKS202-P23 supports charging at around 36W; the main reason for limiting the charging power to this standard is due to a combination of factors such as heating concerns that may affect its lifespan. If more charging power needed, you can consider another model as same series, the HDC202-P23, which will provide 60W charging power for the Input 1 port; in the future, we will also release the Plus version of CKS202-P23, which will upgrade to 60W charging power.
What to do if there is no audio output from the 3.5mm audio port?
- For CKS202-P23, the audio signals from 3.5mm audio interface are transmitted through the USB channel. Please confirm if the selected the playback device for audio has been set to "USB Audio" channel.
Does this model support 100M Network card or 1000M Network card?
- Currently this model supports 100M NIC. If you require 1000M NIC, kindly consider purchasing the alternative model HDC202-P23. Additionally, it will be upgraded to 1000M NIC in the future Plus version of this model.
- If you encountered the problem of the USB network interferes with your wired network or wireless WIFI network, you can disable the USB network of the KVM by accessing the network adapter in the computer settings; if you don't have the relevant authority of the working PC, you may need to contact the network administrator to do the operation.
What input devices may not be compatible with this model?
- After R&D testing and customer case verification, we found that this model CKS202-P23 is not compatible with Mac mini&Mac Studio series devices, which may lead to flickering screen and other video issues. We are actively working for optimizing this issue and the future Plus version of this model will improve the compatibility and solve the problem.
If your input devices involves this series, we kindly invite you to purchase our other alternative models.
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Free Shipping
US / CA / UK · 3–5 Business Days
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30-Day Free Returns
Hassle-Free Return & Purchase Guarantee
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Extended Warranty: 1+2 Years
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