Return & Refund Policy Summary

TESmart Return & Refund Policy Summary (U.S. Site)
  • Orders cannot be canceled or modified once placed due to automated processing.
  • If a return is needed, contact service@tesmart.com within 30 days of delivery. Items must be in original condition with all packaging and accessories.
  • Return shipping for non-quality issues is the customer’s responsibility.
Returns not accepted for:
  • Products from third-party retailers
  • Items damaged by misuse
To request a return, email with:
  • Order number, proof of purchase
  • Photos/videos (if defective), full shipping address, and phone number
Refunds are issued within 5 business days after the returned item passes inspection.
Return eligibility:
  • Within 30 days: Refunds/returns accepted for both quality and non-quality issues
  • 30 days–1 year: No returns/refunds; repair or replacement may be offered
  • 1–3 years: No returns/refunds; replacement or Upgrade /trade-in at 30% discount after 4 months (members only)
Contact Us by Email: service@tesmart.com
Full policy: https://www.tesmart.com/pages/refund-policy
Membership details: TESmart Membership Policy