HDC202-X24-USBK
Dual 4K60Hz Thunderbolt™ 4 KVM Dock for 1 Laptop & 1 Desktop – EDID, Gaming & Hybrid WFH
- Regular price
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$699.00 - Regular price
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$699.00 - Sale price
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$699.00
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Product Overview
TESmart With You. Evolving For You!
The HDC202-X24 is the market first dual-display Thunderbolt 4 KVM, supporting 2 PCS & 2-monitors functionality. Seamlessly switch between Thunderbolt laptops and desktops, offering dual 4K@60Hz with high refresh rates for gaming. It integrates a 60W fast-charging docking station, 1000Mbps sharing, and smart, interruption-free keyboard/mouse switching, making it the ultimate hybrid work and gaming solution. EDID emulation prevents resolution changes and icon rearrangement.
Important Notice
Laptops without 20V DC charging may only receive 7.5W. Some Thinkpad models (Yoga/T-series) may not support 60W power. Please kindly note when ordering if your device is Mac or Thinkpad.
Why You’ll Love It:
• 60W Charging – Keep your laptop powered through the built-in power module.
• High Res & Refresh Rate – Supports 4K@60Hz HDMI 2.0, 1080P@240Hz/120Hz, and 2560x1440@120Hz – ideal for designers and gamers.
• Hot Plug & 4 Switching Methods – Easy switching with hot-plug support.
•A Thunderbolt™ 4 (USB-C) port for the laptop that integrates PCI Express data transfer and DisplayPort technology. Plug and Play—No Adapters Needed.
•All-in-One KVM Docking Station: Includes 2x USB 3.2 Gen 2 (10Gbps, 7.5W power output)
What's in the box
Comes with KVM-to-Laptop cables (1x Thunderbolt™ 4 Cable) and KVM-to-Desktop cables (1x KVM Cable & 1x DisplayPort Cable) for a complete setup.
- 1 * 2x2 Hybrid KVM Switch
- 1 * KVM Cables
- 1 * DisplayPort Cables
- 1 * Thunderbolt 4 Cable
- 1 * IR Remote Control
- 1 * DC 20V Power Adapter
- 1 * User Manual
FAQ
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Order Processing Time (Shipment Lead Time)
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Shipping Costs & Delivery Time
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Order Tracking
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Delayed Shipments
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Order Cancellation
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Taxes & Duties
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Contact Us
1. Order Processing Time
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Orders are typically shipped within 48 hours after confirmation/payment.
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Weekend orders may experience delays.
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Our warehouse operates Monday to Friday during standard business hours (excluding holidays). In such cases, we will make every effort to minimize shipping delays.
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We have warehouses in the United States, Canada, the United Kingdom, and other regions. Your order will be shipped from the nearest warehouse based on your delivery address. If the nearest warehouse is out of stock, we will arrange shipment from another nearby location to ensure you receive your product as quickly as possible.
2. Shipping Costs & Delivery Time
| Country or Region | Estimated delivery time | Freight | postman |
| United States (excluding Alaska and Hawaii) | 3-5 working days | Free Shipping | UPS/USPS/ DHL/FedEx/DPD |
| Canada， U.K. | |||
| China (Macao SAR, Hong Kong SAR, Taiwan) | 3-5 working days | Starting at $30 | DHL/FedEx/UPS |
| Australia, New Zealand, Saudi Arabia, United Arab Emirates, Israel,Alaska, Hawaii | 5-12 working days | Starting at $60 | DHL/FedEx/UPS/USPS |
| Singapore, Malaysia, Philippines,Thailand | 5-12 working days | Starting at $30 | DHL/FedEx/UPS |
3. Order Tracking
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You will receive a confirmation email with a tracking number after shipment (activated within 24 hours).
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Note: Delivery times may be extended during promotions or holidays.
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Tracking updates may take 48-72 hours to appear.
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If you encounter tracking issues, contact us - we will resolve them within 24 hours.
4. Delayed Shipments
For delayed orders, please email service@tesmart.com. We will immediately investigate with the carrier. Thank you for your understanding.
5. Order Cancellation
6. Taxes & Duties
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In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
7. Contact Us
The return and refund policy process overview is shown below. For the full policy, please refer to the Full Policy page below.
1.Order Cancellation & Modification
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To ensure timely delivery for every customer, TESmart’s order processing and shipping system is fully automated. Once shipped, the process is irreversible—orders cannot be canceled or modified, including address changes.
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Please kindly contact us within 30 days of delivery at service@tesmart.com, If you wish to return a product after receiving it, ensure the product and packaging are undamaged and in original condition.
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⚠️ Return shipping costs for non-quality issues are the responsibility of the customer. For more details, please kindly see below.
2.Return Process
2.1 Return Conditions:
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Products must be returned in original packaging, including all accessories, manuals, and documentation.
2.2 Items Not Eligible for Return:
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Products purchased from third-party retailers.
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Products damaged due to misuse or improper handling by the customer.
2.3 Return Request:
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Order number
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Proof of purchase
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Photos or videos of the defective product (to speed up processing)
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Full shipping address
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Contact phone number
2.4 Processing Time:
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Our support team will respond to your return request within 48 hours and provide the return warehouse address in your country/region.
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For certain countries/regions (e.g., the U.S., Germany, and the EU), we may provide a prepaid return label after confirming your address to expedite the return/refund process.
2.5 Return Address:
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Please send the product to the designated TESmart return warehouse.
2.6 Warehouse Inspection:
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Upon receipt, TESmart will inspect the returned item(s).
3.Refund Process
3.1 Refund Trigger:
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Once the returned product is received and inspected by our warehouse, the refund process will begin.
3.2 Refund Timeframe:
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Refunds will be processed within 5 business days after the return is received.
3.3 After-Sales Categories:
3.3.1 Within 30 days of delivery:
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The product is in its original packaging with all accessories.
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Return photos are provided before shipping.
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Non-quality issues: Return and refund supported within 30 days. Return shipping is the customer’s responsibility.
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Quality issues: Return and refund supported within 30 days. Return shipping is covered by TESmart.
3.3.2 From 30 days to 1 year after delivery (warranty period):
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Return/refund not supported. Please email service@tesmart.com to contact our after-sales support team.
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After evaluation by our technical team, we may offer product repair or replacement with the same model.
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To ensure timely service, we prioritize replacements.
3.3.3 From 1 to 3 years after purchase:
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Return/refund not supported.
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You may contact our after-sales support team for replacement of the same model.
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If you wish to upgrade to another product, after 4 months from purchase, members may Upgrade & Trade-in at a 30% discount off the original price.
4.After-Sales Support & Issue Resolution
4.1 Contact Information:
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For any questions or support requests, please contact TESmart Customer Service: 📧 service@tesmart.com
4.2 Delayed Refunds (if you haven’t received a refund after 5 business days):
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Check your bank account (ensure it is the one used for purchase).
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Contact your card issuer (credit/debit card providers may experience processing delays).
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Contact your bank to confirm the transaction status.
The First Dual Monitor Thunderbolt™ 4 KVM
All-in-One KVM Docking Station
Dual 4K60Hz for Gaming and Hybrid WFH Setups – 1 Desktop and 1 Laptop
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Free US Shipping
Fast delivery from the local warehouse
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Hassle-Free Return
30 Days Money Back Guarantee
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TESmart+ Warranty
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Lifetime Tech-Support
Official Professional Customer Service
