HMA404-ES23-CABK
4x4 HDMI Seamless Matrix Switch 1920x1080@60Hz w/LCD, Audio Splitting and Preview Mode
- Regular price
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$344.94 - Regular price
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$344.94 - Sale price
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$344.94
Shipping calculated at checkout.
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Product Overview
TESmart With You. Evolving For You!
The HMA404-ES23 is a matrix product that supports 1080P@60Hz, providing seamless video switching. It's ideal for workers handling labor-intensive tasks.
Why you will love it:
•Equipped with 4 HDMI inputs and 4 HDMI outputs.
•All HDMI outputs can either share the same input or select independent inputs.
•Supports up to 1920x1080@60Hz resolution.
•Seamless video switching: Maintains the display without blacking out when switching input sources.
•Supports audio extraction, allowing independent audio playback via HDMI output ports.
•Preview mode: The front panel LCD display allows real-time monitoring of each port.
•Custom naming for each port.
•One-click query for current routing status.
•Matrix state is saved after power-off and automatically restored on the next power-up.
•Supports 4 user-configurable preset connections.
•Easily control the matrix via front panel buttons, dial, infrared receiver, or PC (via LAN or RS232 port).
What's in the box
- 1 * 4x4 HDMI Matrix
- 1 * IR Remote Control
- 1 * IR Extension Cable
- 1 * 3 Pins Connector (For RS232)
- 1 * DC 12V Power Adapter
- 2 * Rack-ears
- 1 * User Manual
| Product Attribut | |
|---|---|
Model (SKU) |
HMA404-ES23-CABK
|
Compatible Setup |
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Max Resolution |
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Supported Resolutions |
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VRR (Variable Refresh Rate) |
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MST (Multi-Stream Transport) |
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Laptop Charging |
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Network Port |
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Independent Audio Focus Switching |
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Independent Audio Focus Locking |
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Thunderbolt 4 Ports |
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EDID Emulation |
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Switching Methods |
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Assignable Hotkeys |
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Legacy Emulation Mode |
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Input Ports |
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Output Ports |
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Docking Ports |
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Display Modes |
|
Manual (PDF) |
|
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Shipping Policy
Shipping Policy Process Overview Diagram is below. For the full policy, please refer to the complete policy page below.
Our shipping policy consists of the following 7 sections:
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Order Processing Time (Shipment Lead Time)
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Shipping Costs & Delivery Time
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Order Tracking
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Delayed Shipments
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Order Cancellation
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Taxes & Duties
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Contact Us
1. Order Processing Time
Order processing time refers to the period from when an order is placed to when it is handed over to the shipping carrier.
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Orders are typically shipped within 48 hours after confirmation/payment.
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Weekend orders may experience delays.
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Our warehouse operates Monday to Friday during standard business hours (excluding holidays). In such cases, we will make every effort to minimize shipping delays.
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We have warehouses in the United States, Canada, the United Kingdom, and other regions. Your order will be shipped from the nearest warehouse based on your delivery address. If the nearest warehouse is out of stock, we will arrange shipment from another nearby location to ensure you receive your product as quickly as possible.
2. Shipping Costs & Delivery Time
| Country or Region | Estimated delivery time | Freight | postman |
| United States (excluding Alaska and Hawaii) | 3-5 working days | Free Shipping | UPS/USPS/ DHL/FedEx/DPD |
| Canada， U.K. | |||
| China (Macao SAR, Hong Kong SAR, Taiwan) | 3-5 working days | Starting at $30 | DHL/FedEx/UPS |
| Australia, New Zealand, Saudi Arabia, United Arab Emirates, Israel,Alaska, Hawaii | 5-12 working days | Starting at $60 | DHL/FedEx/UPS/USPS |
| Singapore, Malaysia, Philippines,Thailand | 5-12 working days | Starting at $30 | DHL/FedEx/UPS |
For countries not listed in the table above, please contact us via email at service@tesmart.com to place your order.
3. Order Tracking
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You will receive a confirmation email with a tracking number after shipment (activated within 24 hours).
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Note: Delivery times may be extended during promotions or holidays.
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Tracking updates may take 48-72 hours to appear.
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If you encounter tracking issues, contact us - we will resolve them within 24 hours.
4. Delayed Shipments
For delayed orders, please email service@tesmart.com. We will immediately investigate with the carrier. Thank you for your understanding.
5. Order Cancellation
If you have already made a payment but the package has not yet been shipped, you can immediately contact us by email at service@tesmart.com to cancel your order. We will cancel the shipment and issue a full refund. However, if the package has already been shipped, the order cannot be canceled. In this case, you may return the item within 30 days of receipt, provided that the product is in its original packaging (including all accessories). Please email service@tesmart.com to contact our after-sales support team, and we will assist you with the return and refund process.
6. Taxes & Duties
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In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
7. Contact Us
📞 Phone: +86 136 0253 9310
📧 Email: service@tesmart.com
Return and Refund Policy
The return and refund policy process overview is shown below. For the full policy, please refer to the Full Policy page below.
1.Order Cancellation & Modification
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To ensure timely delivery for every customer, TESmart’s order processing and shipping system is fully automated. Once shipped, the process is irreversible—orders cannot be canceled or modified, including address changes.
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Please kindly contact us within 30 days of delivery at service@tesmart.com, If you wish to return a product after receiving it, ensure the product and packaging are undamaged and in original condition.
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⚠️ Return shipping costs for non-quality issues are the responsibility of the customer. For more details, please kindly see below.
2.Return Process
2.1 Return Conditions:
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Products must be returned in original packaging, including all accessories, manuals, and documentation.
2.2 Items Not Eligible for Return:
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Products purchased from third-party retailers.
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Products damaged due to misuse or improper handling by the customer.
2.3 Return Request:
Please contact TESmart customer service to request a return. Email: service@tesmart.com
When requesting a return by email, please provide the following:
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Order number
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Proof of purchase
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Photos or videos of the defective product (to speed up processing)
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Full shipping address
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Contact phone number
2.4 Processing Time:
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Our support team will respond to your return request within 48 hours and provide the return warehouse address in your country/region.
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For certain countries/regions (e.g., the U.S., Germany, and the EU), we may provide a prepaid return label after confirming your address to expedite the return/refund process.
2.5 Return Address:
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Please send the product to the designated TESmart return warehouse.
2.6 Warehouse Inspection:
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Upon receipt, TESmart will inspect the returned item(s).
3. Refund Process
3.1 Refund Trigger:
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Once the returned product is received and inspected by our warehouse, the refund process will begin.
3.2 Refund Timeframe:
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Refunds will be processed within 5 business days after the return is received.
3.3 After-Sales Categories:
3.3.1 Within 30 days of delivery:
Products purchased from TESmart.com are eligible for return or exchange within 30 days if:
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The product is in its original packaging with all accessories.
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Return photos are provided before shipping.
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Non-quality issues: Return and refund supported within 30 days. Return shipping is the customer’s responsibility.
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Quality issues: Return and refund supported within 30 days. Return shipping is covered by TESmart.
3.3.2 From 30 days to 1 year after delivery (warranty period):
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Return/refund not supported. Please email service@tesmart.com to contact our after-sales support team.
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After evaluation by our technical team, we may offer product repair or replacement with the same model.
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To ensure timely service, we prioritize replacements.
⚠️ Note: “Replacement” refers to the same model only available to TESmart members.
3.3.3 From 1 to 3 years after purchase:
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Return/refund not supported.
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You may contact our after-sales support team for replacement of the same model.
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If you wish to upgrade to another product, after 4 months from purchase, members may Upgrade & Trade-in at a 30% discount off the original price.
For membership-related extended warranty details, please see Section 4.1/4.2: 🔗 https://www.tesmart.com/pages/membership-policy
3.4 If you have any questions regarding the above policies, please contact: service@tesmart.com
4. After-Sales Support & Issue Resolution
4.1 Contact Information:
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For any questions or support requests, please contact TESmart Customer Service: 📧 service@tesmart.com
4.2 Delayed Refunds (if you haven’t received a refund after 5 business days):
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Check your bank account (ensure it is the one used for the purchase).
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Contact your card issuer (credit/debit card providers may experience processing delays).
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Contact your bank to confirm the transaction status.
TESmart is committed to respecting and protecting the legal rights of consumers. For any matters not covered in this policy, or case of updates or changes, please refer to official announcements on the TESmart website.
Unlock Exclusive TESmart Member Benefits: Save More, Upgrade Smarter
🔔 TESmart Membership Program Has Been Upgraded! Starting April 1, 2025, enjoy powerful new member benefits:
✓ 30% off KVM switch trade-in (unlimited use)
✓ Extended 3-year warranty
✓ 40% off product testing via CTRL F
✓ Ongoing gift campaigns & exclusive promotions
💡 Non-members can also enjoy 10–15% basic trade-in discounts
👉 Explore all member benefits here:
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|---|---|---|
| Product Attribut | ||
Model (SKU) |
HMA404-ES23-CABK
|
HMA808-ES23-USBK
|
Compatible Setup |
|
|
Max Resolution |
|
|
Supported Resolutions |
|
|
VRR (Variable Refresh Rate) |
|
|
MST (Multi-Stream Transport) |
|
|
Laptop Charging |
|
|
Network Port |
|
|
Independent Audio Focus Switching |
|
|
Independent Audio Focus Locking |
|
|
Thunderbolt 4 Ports |
|
|
EDID Emulation |
|
|
Switching Methods |
|
|
Assignable Hotkeys |
|
|
Legacy Emulation Mode |
|
|
Input Ports |
|
|
Output Ports |
|
|
Docking Ports |
|
|
Display Modes |
|
|
Manual (PDF) | ||
4x4 HDMI Seamless Matrix Switch
Experience True Seamless Switching
Switch in less than 50 ms, faster than the blink of an eye.
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Free US Shipping
Fast delivery from the local warehouse
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Hassle-Free Return
30 Days Money Back Guarantee
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TESmart+ Warranty
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Lifetime Tech-Support
Official Professional Customer Service