Customer John noticed a small detail while using the KVM that could easily be overlooked.
Every time he switched ports, the device emitted a beep, but in his working environment, the sound was a bit loud and affected the overall experience.
He wasn’t merely complaining—he thoughtfully shared his suggestion:
Could the volume be lowered? If not immediately possible, could future models offer this as an option? He even suggested a more intuitive name than “buzzer” in the manual to better reflect the user experience.
After receiving the feedback, we checked the KVM’s beep mechanism. In the current version, the buzzer volume is fixed and cannot be adjusted by the user.
After evaluating his usage scenario, we decided not just to record the suggestion but to take action. The engineering team optimized the firmware and released a new version that reduces the buzzer volume, making port switching quieter and more comfortable.
During the process, John shared his thoughts:
"Thank you to your team for staying on top of this. It is, truly, a breath of fresh air!"
and
"Your customer support and service have just been outstanding!"
After the issue was resolved, he also expressed satisfaction and anticipation:
"Thank you again for all of your attentive, considerate, and prompt responses and solutions instructions. I really appreciate having this experience and look forward to using my very cool KVM for years to come!"
For us, this story is more than just “turning the sound down.”
It represents an attitude—every genuine piece of feedback, even just a beep, is taken seriously.
For users, a good experience is smooth, quiet, and natural.
For us, a good product doesn’t end at release—it’s continuously improved in real use.
These seemingly minor details are what allow the device to truly integrate into daily work.
And the long-term value of a product comes from responding carefully to user voices, time and time again.
