While using the HKS201-P23, a customer noticed that the device could not be switched using the mouse middle button—a function they had specifically expected based on the product description.
After receiving the feedback, we immediately conducted internal testing.
The results showed that middle-button switching was supported at the design level, but it had not yet been enabled in the current firmware version.
This discrepancy caused the user experience to differ from the stated functionality.
Based on the customer’s feedback, our technical team optimized the firmware, officially enabling middle-button switching and providing an updated version for the user to install.
After the upgrade, the function worked as intended, and the issue was fully resolved.
This experience was more than a routine troubleshooting case—it was part of the product’s ongoing refinement.
Real-world customer usage helped us quickly identify a functional gap and ensured that the product’s actual capabilities truly align with its promised features.
